Orders ship for FREE at $60 CAN/USA and $75 Worldwide!

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Policies & Shipping

Production Times:

Just a quick reminder that we print everything ourselves by hand. That said it does take 3-6 business days before your order will ship during the regular season and 7-10 business days during the busy season (November - December).

General Shipping Policy:

All items ship 3-6 business days AFTER the stated production time unless otherwise specified. Our production times generally increase to 7-10 business days during busy season, November - December. You will receive an email notification when your order ships. If tracking is available, it will have tracking information attached. You may need to wait 72 hours for that tracking information to update on your end. If you have any questions, please get in touch!

After we ship your parcel, it is in the capable hands of Canada Post, USPS, UPS, FedEx or DHL. That said, we are not responsible for any mail delays or shipping errors after the parcel leaves our production centre.

As always, we will do our best to help you track a parcel or find more information if your tracking number isn't up to date, but it's always best to reach out to the shipping provider directly to determine the most current status of your parcel's whereabouts.

Return Policy:

We traditionally say that all sales are final. That’s because we ship a lot of shirts with tattoo sleeves that are considered “custom” products. That said, your satisfaction is the most important element of our business. If there’s an issue with damage / sizing, please email us.

This said, Little Misfits is a positivity plus company. That means we want both our customers and our employees / vendors to have a delightful and happy experience shopping and working for us.

Due to that we don't tolerate abusive or blatantly rude behaviour from our customers OR from any of our staff or vendors. To spell it out, if you send us an email where you swear at us, use racial slurs, or are blatantly rude, there's a good chance your order will be cancelled and credited minus up to a $5 "No Play Zone" fee. In turn, this fee will be used to do a random act of kindness for the staff member who replied to your inquiry. It's pretty much karma.

If you have a question about a product, please email / tweet / facebook message us and we’ll do our best to answer asap.

Local Orders / Pick Ups:

It usually takes us 2-5 business days to turn around a local order. If you need your item more urgently, email / tweet / facebook message us and we'll do what we can to help.

Free Shipping $60 - Canadian & U.S. Customers only:

Free regular shipping on orders of $60 or more.  

All items ship 3-6 business days AFTER the stated production time unless otherwise specified (7-10 business days during the November and December). You will receive an email notification when your order ships. It will have tracking information attached. You may need to wait 72 hours for that tracking information to update on your end. If you have any questions, please get in touch! 

Free Shipping $75 - International Customers:

Free regular shipping on orders of $75 or more.  

All items ship 3-6 business days AFTER the stated production time unless otherwise specified (7-10 business days during the November and December). You will receive an email notification when your order ships. It will have tracking information attached. You may need to wait 72 hours for that tracking information to update on your end. If you have any questions, please get in touch!

Canadian & U.S. Customers:

Flat Rate of $7. All merchandise will be processed and shipped within 3-6 business days of ordering through USPS first class mail / Canada Post unless otherwise stated, such as when ordering preorder items. 

International Customers:

Flat Rate of $13. International packages will be shipped First Class International Mail / Canada Post Small Packet Air which can take from 2-6 weeks to arrive / up to three weeks to arrive respectively. In addition, there may be VAT OR CUSTOMS CHARGES upon receipt of the order which normally include things like taxes. You're responsible for paying those. For more information, please contact your local customs office or postal service. Little Misfits is not responsible for any additional custom fees and or duties.

Preorders:

If your order includes in-stock items and preorder items, it will ship once your preorder items arrive in stock.

Custom Orders:

Please make sure that you review your order for accurate spelling and size before you check out. Due to the nature of custom orders, we cannot replace items for containing spelling or grammatical issues, so please make sure it's exactly what you'd like before you complete your checkout.

 

Terms & Conditions:

(1) Introduction

By browsing and using this website, you are agreeing to comply with and be bound by these terms and conditions of use, which together with our privacy policy, govern Little Misfits' relationship with you in relation to this website. If you disagree with any part of these terms and conditions, you must not use this website.

 

(2) Variation

The content of the pages of this website, including product details and pricing, is for your general information and use only. It is subject to change without notice. We may revise these terms and conditions from time-to-time. Revised terms and conditions will apply to the use of this website, and any products, services or information available through this website, from the date of the publication of the revised terms and conditions on this website. It is your responsibility to check this page regularly to ensure you are familiar with the current version. From time to time there may be information on the Little Misfits website that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice.


(3) Limited Warranties

Any and all contents of this site are provided without warranties of any kind, either expressed or implied. By using this site, you assume full responsibility for all costs associated with any necessary servicing or repairs of equipment used in connection with this site, and that Little Misfits and its affiliates shall not be liable for any damages of any kind related to the use of this site. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

 

(4) Limitations and Exclusions of Liability

Please be aware that certain online tools exist to help us serve and recognize you when you visit our site. For your convenience, to help us personalize your experience and better serve your needs, we may receive and store certain types of information when you visit our website including, but not limited to, name, address, date of birth, e-mail address, and/or any other information voluntarily provided to us. We reserve the right to share information with governmental agencies or other companies assisting in fraud prevention or investigation. We may do so when (1) permitted or required by law, or (2) trying to protect against or prevent actual/potential fraud including unauthorized transactions, or (3) investigating fraud that has already taken place. In addition, Little Misfits reserves the right to disclose personal information to a third party if a law, regulation, search warrant, subpoena or court order legally requires or authorizes us to do so. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

 

(5) Licence to Use Website

All materials, including images, illustrations, designs, icons, photographs, video clips, and any written materials that appear as part of this site are copyrights, trademarks, and/or other intellectual properties owned, controlled or licensed by Little Misfits and its subsidiaries and/or affiliates. The website as a whole is protected by copyright. All worldwide rights, titles, trademarks and interests in and to which are owned by third parties on the Little Misfits website are property of said artist and it’s affiliates and/or estate. Thank you for reading the disclaimer. The contents of this site, and the site as a whole, are intended solely for personal use by its users.

 

(6) External Links

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

 

(7) Law and Jurisdiction

Your use of this website and our products/services and any dispute arising out of such use is subject to the local laws of Little Misfits.

 

 

Privacy

Last updated September 10, 2011.

This Privacy Policy discloses the privacy practices for Little Misfits, Little Misfits Mobile, the Little Misfits Newsletter, the Little Misfits Store, and the Little Misfits blog (collectively referred to as “ LITTLE MISFITS”). If you have questions or concerns about any aspect of this policy, please feel free to contact our Privacy Policy Coordinator as follows:

Privacy Policy Coordinator (Web)
Little Misfits
19 Celina Street, Suite 102
Oshawa, Ontario
L1H 4M9
Canada

Please read this Privacy Policy carefully. You can access the Privacy Policy anytime at www. Little Misfits/privacy. Your use and/or registration on any aspect of LITTLE MISFITS will constitute your agreement to this Privacy Policy. This privacy policy does not cover information collected elsewhere, including, without limitation, offline and on sites linked to from LITTLE MISFITS.

1. What this Policy Covers. This policy covers our treatment of information that we obtain when you visit www.littlemisfits.ca. This policy does not cover the privacy practices of third parties that we do not own or control, such as our partners or advertisers. In addition we may provide links to other services and on occasion links to other sites that may interest you. All of these sites are owned independently of LITTLE MISFITS and they have their own privacy and security practices. For your best on-line experience, we encourage you to review their privacy policies before submitting personal information to them.

2. Information LITTLE MISFITS Gathers. Information LITTLE MISFITS gathers generally falls into two categories: (1) personally identifiable information, which is gathered with your specific knowledge and consent, for instance when you enter a sweepstakes or contest, complete a survey, make a purchase, subscribe to our publication(s)/blog(s), or register for any portion of our services, you are asked to provide information such as your email address, name, and phone number, and (2) non-personally identifiable information collected through technology, which includes tracking information collected as you navigate use of www.littlemisfits.ca.

2.1. Personally Identifiable Information That You Give Us

2.1.1. Registration. Registration for LITTLE MISFITS requires that you supply certain personally identifiable information including, in most cases, a unique email address and demographic information to register. Purchases made through LITTLE MISFITS require that you supply your name, address, telephone number, email address, credit card number, and other billing information.

2.1.2. Paid Products and Services. To enable the purchases from our store, we collect and store billing and credit card information. This information will only be shared with third parties who perform tasks required to complete purchase transactions. Examples of this include order fulfillment and credit card payments.

2.1.3. Registration for Our Website via Third-Party Tools. When the service is available, you may choose to log-on, create, or enhance your profile on Little Misfits with the Facebook Connect feature on www.littlemisfits.ca. By doing this, you are asking Facebook to send us registration information from your Facebook profile. We treat that information as we do any other information you give us when you log-on, register, or create a profile.

2.1.3. Registration for Our Website via Third-Party Tools. When the service is available, you may choose to log-on, create, or enhance your profile on Little Misfits with the Twitter Connect feature on www.littlemisfits.ca. By doing this, you are asking Twitter to send us registration information from your Twitter profile. We treat that information as we do any other information you give us when you log-on, register, or create a profile.

2.1.4. User Generated Comments and Public Activities (including Comments and Facebook and Twitter sharing). We offer you opportunities to engage in public activities on LITTLE MISFITS. “Public Activities” are any actions you take on Little Misfits or Twitter and Facebook that are designed to be visible to other users on Little Misfits, including comments, LITTLE MISFITS Asks responses, and posting to Facebook or Twitter. Any information you disclose in your Public Activities, including your screen name, any image or photo, becomes public and may be used by LITTLE MISFITS for online and offline promotional or commercial uses in any and all media. If you chose to engage Public Activities, you should be aware that any personally identifiable information you choose to submit there can be read, collected, and used by other readers of these areas, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums and LITTLE MISFITS has no responsibility to publish, take down, remove or edit any Public Activities.

If you have signed up for a LITTLE MISFITS account, we will track and aggregate your Public Activities on Little Misfits. If you choose to participate in Public Activities, you are electing to share and display such Public Activities on Little Misfits. Also, Public Activities may be included in RSS feeds, APIs, and made available to other websites in other formats. As a result your Public Activities may appear on other websites, blogs, or feeds.

2.1.5. Contests, Sweepstakes, and Special Offers. LITTLE MISFITS may collect information from you in connection with contests, sweepstakes, and special offers. If this information is shared with a third party, we will notify you at the time of collection, if you do not want any personal information shared, you may always decline to participate in the sweepstakes, contest, or special offer.

2.1.6. Surveys, Panels, and Market Research. LITTLE MISFITS may collect personal information from you in connection with voluntary surveys. Unless we notify you at the time of collection, the information you provide in response to optional survey questions may be shared, but only in aggregate, with advertisers and partners.

2.2. Non-Personally Identifiable Information Collected Using Technology.

2.2.1. Device Information. We may collect information about the computer, mobile telephone, smart phone, or other device you use to access LITTLE MISFITS.

2.2.2. Cookies and Web Beacons. We use cookies, web beacons, and other similar technologies to recognize you and provide personalization, as well as to help us understand where our visitors are going and how much time they spend there. You will not be able to access certain areas of LITTLE MISFITS, if your computer does not accept cookies from us.

2.2.3. Analytics Technologies. We have hired third parties to provide us information, reports and analysis about the usage and browsing patterns of the users of LITTLE MISFITS. The non-personally identifiable information is collected to analyze trends, administer the site, track users’ movements around the site, and gather aggregate information about our user base as a whole. We do not tie this data to personally identifiable information.

2.2.4. Log Files and Reading History. We automatically log certain information about your use of LITTLE MISFITS. This information includes reading history of the pages you view. We may use this information to provide you with customized recommendations based on your reading history. We also use log files in aggregate usage of LITTLE MISFITS.

3. How LITTLE MISFITS Uses the Information We Gather

3.1. Services You Request. LITTLE MISFITS uses personally identifying information you supply to provide you with the service you have requested. For example, if you subscribe to LITTLE MISFITS Magazine, we may use your email address to send you a confirmation notice and your mailing address to send you the publication. We may also use the information to communicate with you about new features, products, or services and/or to improve the services we offer by tailoring them to your needs. Similarly, if you enter an online contest, sweepstakes, or giveaway, we will use the information you provide to notify you.

3.2. Analysis. We perform statistical, demographic, and marketing analysis of users of LITTLE MISFITS for product development purposes and to generally inform advertisers about the nature of our users. We also use this information to improve customer relationships.

3.3. Third Party Service Providers. LITTLE MISFITS will allow access to our database by third parties that provide services on our behalf, including credit-card and billing processing, shipping, email distribution, list processing, and analytics or promotions management. Our service providers are restricted from using any data in any way other than to provide services for LITTLE MISFITS and they may not share or resell our data.

3.4. Affiliates and Partners. Unless otherwise specified elsewhere on LITTLE MISFITS, we may share personally identifying information with our affiliates, and with carefully selected partners.

4. Our Email Policy. LITTLE MISFITS complies fully with the federal Electronic Commerce Protection Act of 2009, and Bill C-28: Canada's Anti-Spam Legislation of 2010.

4.1. Account Related Emails. LITTLE MISFITS reserves the right to send you email relating to your account status. This includes order confirmations, renewal notices, notices about credit cards problems, and other transactional emails and notifications about major changes to LITTLE MISFITS or our Privacy Policy or Terms of Service.

4.2. Newsletters. LITTLE MISFITS offers email newsletters, if you no longer with to receive a specific newsletter, follow the “unsubscribe” instructions located at the bottom of each newsletter. To manage your LITTLE MISFITS email preferences, please click on the unsubscribe link found at the bottom of any newsletter you’ve received.

4.3. Promotional Emails. LITTLE MISFITS may also periodically email you messages about products and services that we think may be of interest to you. You may choose not to receive messages in the future by following the “unsubscribe” instructions located at the bottom of each email.

5. Kids and Parents. LITTLE MISFITS is not intended for use by children under the age of 13. No one under age 13 is allowed to provide any personal information or use our public discussion areas, forums, and chats. Minors between the ages of 13 and 17 must get the permission of their parent(s) or legal guardian (s) before making purchases, including subscriptions on the site. If you are worried about you're your children’s activities or their privacy on our site, we encourage you to contact our Privacy Policy Coordinator as described above.

6. Legal Stuff.

6.1. Legal Requirements. We may also provide access to our databases to cooperate with official investigations or legal proceedings, including, for example, in response to subpoenas, search warrants, court orders, or other legal proceedings.

6.2. Acquisition or Transfer. As our business changes, we may buy or sell various assets. In the event that all or a portion of the assets owned or controlled by LITTLE MISFITS, its parent, subsidiaries, or affiliates, are sold, assigned, transferred or acquired by another company, the information from and/or about LITTLE MISFITS users may be among the assets.

7. How Information is Kept Secure

7.1. Security of Account Information. Your member account information is password-protected. We will not share your password with anyone. Please do not share your password with anyone, and remember to change your password from time to time, to keep your account information secure.

7.2. Network Security. We have implemented a variety of commercially standard encryption and security technologies and procedures to protect information, including your personal information, stored in our computer systems from unauthorized access. Please be aware that no method of transmission over the internet, or method of electronic storage, is 100% secure, thus we strive to use commercially acceptable means to protect your personal information, but we cannot guarantee its absolute security.

7.3. Management Procedures. We also maintain standard physical and electronic procedural safeguards that limit access to your personally identifiable information to our employees (or people working on our behalf and under confidentiality agreements) who, through the course of standard business activities, need to access your personally identifiable information.

8. For Our Canadian Members and Visitors. Canadian citizens, except under circumstances defined by law, are entitled to access their own personally identifiable information collected by LITTLE MISFITS by writing to: Web Director, LITTLE MISFITS, 831 Mary Street N., Oshawa, Ontario, L1G 5G5, Canada. We may ask you to pay an administrative fee for accessing or copying your information, but will inform you of the anticipated charges and confirm that you want us to proceed before processing your request. If you believe that the personally identifiable information about you that we have collected is incomplete or inaccurate, we will correct the information upon verification of the omission or error and of the identity of the person requesting the change. If you wish additional information about our personal identifiable management, to access, correct or have us investigate any matters in relation to your personally identifiable information, please contact our Web Director at the address provided above.

9. Special Note For Our International Visitors. LITTLE MISFITS's website is intended for and directed to users in Canada and the United States. If you are accessing the LITTLE MISFITS website from the European Union, Asia, or any other region with laws or regulations governing personal data collection, use and disclosure that differ from Canadian or United States laws, please be advised that through your continued use of the LITTLE MISFITS website which is governed by Canadian law, this Privacy Notice and our Terms of Service, you are transferring your personal information to Canada and you consent to that transfer.

10. Updates to Our Privacy Policy. Our service is evolving and developing. From time to time, we will review and make changes to our privacy policy. When we do so, we will notify you either by email or place a prominent notice on our website. The most recent version of our privacy policy is always available from a link on our homepage, and at Little Misfits/privacy. We encourage you to visit this site frequently to stay up to date on our current policy.

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